SHIPPING

Delivery between 2 and 5 working days after placing the order.

Orders will not be delivered on Saturdays, Sundays or holidays.

If for any reason we are unable to meet the delivery date, we will inform you of this circumstance and give you the option to go ahead with the purchase by setting a new delivery date or cancel the order, with a full refund of the price paid by the same method in which the payment was made. Please note that we do not deliver on Saturdays, Sundays or holidays.

The price of shipping costs will be indicated in the shopping cart once the user’s shipping address is entered.

The amount of the same ones comes determined by the weight of the order, being Free for orders superior to 25 Euros.

Only shipments will be made in the National Peninsular Territory.

SHIPPING

Orders under 25 Euros: 7,45 Euros VAT INCLUDED

Orders over 25 Euros: free shipping

The exact amount of the shipping costs is informed in all the screens of the shopping cart (cart, address and payment)

PLACE AND METHOD OF DELIVERY

The order will be delivered to the address designated by the customer at the time of contracting. Subsequent modification of the place of delivery requested by the customer, once the shipment has been made, may generate additional charges on the sale price. 

The goods will be delivered to the customer by a transport company, together with a delivery note containing the information that allows the identification of the customer, the order, the price, the number of packages and the products it contains. 

Shipments will only be made within the National Peninsular Territory. The rest of shipments should be consulted (visit the contact area).

In the case of verifying the customer at the time of delivery damage on the outside of the shipment, you must record these circumstances in the delivery note of the carrier and bring these facts to the attention of EUROCAVIAR. as soon as possible through the “Contact” section published at the top of the website, by phone / mail indicated in the contact section.

Similarly, if upon opening the product this is found to be defective, the customer by contacting the aforementioned way with the company may claim payment or replacement of the same to be made once it has been returned.

The goods are at all times covered against risks of transport, loss and handling by the insurance of the transport company so that in case of damage attributable to transport the product will be collected from the customer and then replaced or refunded according to preference agreed with the customer in each case.

PAYMENT METHODS

Through the secure payment gateway (VISA or MASTERCARD).

Through your PAYPAL account.

By BANK TRANSFER. Once you have selected this option, the web will show information of the account number where you should make the payment by bank transfer. Once the payment has been received, we will send it to the indicated address. To expedite this process it is advisable to send us proof of having made the transfer.

RETURNS POLICY

The return period is 14 calendar days from the date of delivery of the product.

In case of return, Eurocaviar will be responsible for the shipping costs as long as the product is not the one required by the customer due to an error attributable to the company or because the condition of the product due to transport or any other reason is not adequate.

In the returns by express desire of the customer, which are not attributable to the company, the cost of return shall be borne by the customer and the refund of the purchase price of the product will occur by the same means by which the payment was made and once it has been received in the company and reviewed that the state of it is correct and has not suffered any damage or manipulation.

The amount of the returned order will be refunded as long as it is returned in perfect conditions that do not limit the use of the product. The customer must return the product in perfect condition and in its original packaging. In case of returning the product in a packaging different from the original, the good may suffer a depreciation. 

QUALITY GUARANTEE

In the event that any of our products do not arrive in perfect condition, either by deterioration in transport or for any other reason, Eurocaviar undertakes to replace it or refund 100% of the price paid for the product after agreement with the customer who must communicate via email “info@eurocaviar.es”.

PERIOD FOR RETURNS

Once the order is received, you will have a maximum period of 14 calendar days to exchange or return the products.

The period of time will begin to count once the customer has received the order at home.

HOW TO MAKE A RETURN

The customer must notify the company via email “info@eurocaviar.es” or by calling the customer service phone number, filling out the form in the contact section indicating in the subject the order number that you can see in the “Orders” section of “My account”.

Once the return has been accepted, the transport company will be notified to pick it up at your address and return it to the company. The costs of this return will be borne by the company, for poor condition, deterioration or error in the shipment of the product ordered and the customer in the event that this without a reason attributable to the company decides to make the return.

Each return will be associated with a credit invoice that will be validated when the products arrive and can be downloaded in pdf format from “My orders” If you have any questions, please contact Customer Service online.

We remind you that the refund will not be made until we have received the products back and once we have checked that their condition is the same as when they were sent.

STANDARD WITHDRAWAL FORM

To the attention of Eurocaviar SA located in C/ Valencia 1. Poligono industrial Los Torraos, Ceutí – Murcia with CIF: A30061816 and registered in MU-3333 volume 159 page 194.5